Location
Quezon City, Metro Manila, Philippines
Posted
July 16, 2026
Job Description
Essential Duties and Responsibilities
A. Customer Care
- Provide guidance to all advisors on retail SOPs and customer service standards.
- Initiate and manage every interaction with a customer by providing an outstanding service ensuring that consistency and the highest professional standards are maintained at all times.
- Understand a customer's health condition, lifestyle, habits and requirements; and ensure that the customer's health remains the focus when answering queries and/or providing product information and benefits.
- Ensure that irate customers are treated with respect, and complaints and/or inquiries are handled with the highest level of professionalism making certain that only necessary information are disclosed.
- Document and forward to Customer Manager and concern department on product requests and service feedback given by customers.
B. Sales Achievement