Retail Supervisor

Full time Supervisors of Sales Workers

Located in Cairns City QLD, Samba Bowl is a self-serve premium açai and frozen yogurt business currently seeking an experienced and motivated Retail Supervisor to join their team.

Key Responsibilities:

• Ensuring customers receive prompt service and quality products
• Responding to customer enquiries and complaints regarding products and services
• Planning and preparing work schedules and assigning staff to specific duties
• Assisting with interviewing, training, supervising, evaluating, and supporting staff performance
• Instructing staff on customer service procedures and handling complex customer enquiries
• Managing customer returns and determining appropriate action in accordance with company procedures
• Monitoring stock levels, conducting stocktakes, and ordering products and supplies
• Ensuring products are correctly priced, displayed, and presented
• Supervising the day-to-day operation of the store t...