Retail Operations Supervisor (Yellowknife)

Full-time Other-General

Responsibilities

• Lead by example, providing engaging customer service that consistently exceeds expectations.
• Supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, front office tasks, and weekly cash office administration and reporting.
• Act as keyholder and on‑duty leader, supporting programs and training throughout the store.
• Model and coach selling model behaviors, engage with customers, and motivate associates to do the same.
• Ensure a seamless customer experience using all available tools and techniques.
• Oversee inventory and merchandising standards, maintain customer‑ready sales floor daily, manage visual merchandising, promotional set‑ups, signage, and backroom tasks.
• Support training, development, and coaching of associates and participate in performance conversations to foster a high‑performance, sales‑focused culture.
• Facilita...