Retail Operations Manager

Full-time Management & Operations

Retail Operations Manager

Job Objectives and Responsibilities

• Maintain and promote the Mitie brand and reputation by delivering an industry‑leading security service across all assigned locations.
• Maximise contract efficiency and sustainability by integrating people, systems, and technology to deliver intelligence‑led services informed by risk assessment and data analysis.
• Effectively manage a designated portfolio of retail stores, ensuring all contracted and temporary hours are covered by fully trained and competent officers, meeting client expectations.
• Contribute to the overall success of the contract by supporting the delivery of high‑quality training and continuous coaching for all security personnel.
• Optimise the performance of the Mobile Team Leader roles by ensuring all training and development initiatives are delivered to the highest standards within the area of responsibility.
• Provide full operat...