Retail Learning Manager | ANZ Market

Tiffany & Co.

Regular Full-time Top Executives
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Location
Australia, New South Wales, Australia
Posted
July 08, 2026

Job Description

Responsibilities

  • Deliver in-the-moment, performance-based coaching to Client Advisors and Team Managers on the sales floor
  • Drive performance against key metrics including sales, AUR, conversion, Mystery Shopping, Net Promoter Scores, and clienteling
  • Lead, develop, and inspire a team of Retail Learning Coaches to implement training programs consistently across stores
  • Partner with Store Directors and Team Managers to develop 30-60-90 day coaching plans for identified performers
  • Ensure training programs translate into consistent, daily in-store behaviours through effective learning sustainment strategies
  • Identify and deliver targeted skill-building exercises and workshops tailored to store and individual needs
  • Drive adoption of the Tiffany Wonder eLearning platform and assess post-training application
  • Champion the onboarding of new Client Advisors, ensuring alignment with Tiffany & Co. client experience and selling expecta...

    • Job Details

    • Job Type
      Regular Full-time
    • Category
      Top Executives
    • Date Posted
      July 08, 2026
    • Application Deadline
      August 17, 2026