Retail Department Lead — Elevate Customer Experience

Full-time Management & Operations

Job Description
As a Department Manager you're be at the forefront of creating excellent customer experiences that go beyond the expected.
With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
  

• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
  

• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
  

• Su...