Retail Customer Service Lead

Full-time Information and Record Clerks

PetSmart does Anything for Pets – JOIN OUR TEAM! 

Retail Customer Service Lead (Key Holder)

About Life at PetSmart 

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits that benefit you 

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts 

Tuition Assistance 

Career pathing 

Development opportunities 

Job Summary 

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected t...