Location
pongola, pongola, South-Africa
Posted
July 16, 2026
Job Description
Duties:
Restaurant Operations:
Manage daily restaurant operations including breakfast, lunch, dinner, and special dining experiences (boma dinners, bush dinners, private dining).
Ensure smooth coordination between front-of-house service staff, kitchen, and bar.
Maintain consistent 5* service standards and dining presentation.
Guest Experience & Service Excellence:
Deliver warm, professional, and personalised dining experiences aligned with luxury safari lodge standards.
Engage with guests to understand preferences, dietary requirements, and special occasions.
Proactively resolve guest complaints and service issues to ensure guest satisfaction.
Team Leadership & Supervision:
Supervise, schedule, and motivate waiters, hosts, and service supervisors.
Conduct on-the-job training in service standards, etiquette, menu knowle...
Restaurant Operations:
Manage daily restaurant operations including breakfast, lunch, dinner, and special dining experiences (boma dinners, bush dinners, private dining).
Ensure smooth coordination between front-of-house service staff, kitchen, and bar.
Maintain consistent 5* service standards and dining presentation.
Guest Experience & Service Excellence:
Deliver warm, professional, and personalised dining experiences aligned with luxury safari lodge standards.
Engage with guests to understand preferences, dietary requirements, and special occasions.
Proactively resolve guest complaints and service issues to ensure guest satisfaction.
Team Leadership & Supervision:
Supervise, schedule, and motivate waiters, hosts, and service supervisors.
Conduct on-the-job training in service standards, etiquette, menu knowle...