Responsable de la restauration /Restaurant Manager / Breakfast Manager
MRH-Zermatt SA
Job Description
Responsable de la restauration /Restaurant Manager / Breakfast Manager
Oversee and manage all Food & Beverage operations across restaurants, bar, breakfast, room service, and events/banqueting. Ensure consistent delivery of luxury service standards and exceptional guest experience in line with LQA requirements. Coordinate service, kitchen, stewarding, and back‑of‑house teams to ensure smooth daily operations. Monitor operational performance (covers, revenue, costs, guest feedback) and implement corrective actions. Lead the strategic development and positioning of the hotel’s Food & Beverage offering. Drive revenue growth through concept development, seasonal activations, upselling, and cross‑selling. Manage budgets, forecasting, cost control, purchasing, and inventory management. Ensure full compliance with hygiene, safety, HACCP, and quality standards. Handle guest complaints and VIP requests with professionalism and discretion. Oversee cash handling, billing procedure...