Reservations Executive/Host for Fine Dining Restaurant
The Fitzwilliam
Job Description
We are seeking a Reservations Executive & Host who shares our ambition to create something truly exceptional at Glovers Alley.
This is a pivotal front-of-house role within a Michelin-level dining environment, responsible for shaping the guest journey from the very first interaction through to departure. You will lead the reservations function while acting as a highly visible host during service.
This role requires a naturally inquisitive individual who takes the time to truly understand our guests by anticipating preferences, recognising return guests and delivering memorable moments that exceed expectations. A strong commercial mindset, meticulous attention to detail and a passion for hospitality are essential.
About The Role
Key Responsibilities
Reservations & Guest Experience:
- Manage all reservations across booking platforms, phone, email, etc.
- Conduct detailed guest profiling - capturing din...