Reservations Agent (Part-Time) - Holiday Inn Express Singapore Serangoon

Full-time Other-General

What’s the Job?

The Reservations Agent (Part-Time) is responsible for handling reservation requests, guest enquiries, booking administration, travel agent relationships and group business generation for Holiday Inn Express Singapore Serangoon.

Financial Returns

• Promote hotel products and services.
• Drive room bookings through travel agents, corporate accounts and group segments.
• Ensure check on all payable commissions and refunds and that they are processed timely.
• Ensure all group bookings – rooming list, payment, attrition and acted on timely manner with proper documentation.
• Build relationships with travel agents, DMCs, schools, sports groups and event organisers.
• Manage commissions, refunds and group bookings.

Guest Experience

• Promote IHG One Rewards & Hotel’s products and services, including loyalty programs.
• Process reservations, amendments and cancellations. ...