Reservations Agent

part-time Information and Record Clerks

Job Description

A career that lets your passion shine:

• Respond promptly and professionally to all reservation enquiries via phone, email and online channels, delivering a seamless and personalised booking experience
• Manage all reservations with the highest level of accuracy and attention to detail, including group bookings, no-shows and gift certificate requests
• Engage in upselling by presenting luxury upgrades, exclusive packages and personalised services that reflect the hotel's 5-star positioning and drive revenue
• Anticipate and personalise each guest's reservation experience, ensuring every special request — from room preferences to bespoke services — is meticulously handled
• Maintain and update reservation systems with accuracy, ensuring data integrity and compliance with brand standards
• Liaise with Front Office, Housekeeping, Sales and Finance to ensure a smooth guest experience and effective reservati...