Job Description
Skills
IT Support Engineer (L1/L2)
Location: Chandigarh, India (On-site)
Experience: 2–5 Years
Employment Type: Full-Time
About the Role
Cogniter Technologies is looking for a proactive and customer-focused IT Support Engineer (L1/L2) to join our IT team. The ideal candidate should have hands-on experience in technical support, desktop administration, and troubleshooting hardware, software, and network-related issues.
In this role, you will provide first and second-level technical support, ensure the smooth functioning of IT systems, and help maintain a secure and efficient IT environment across the organization.
Key Responsibilities
L1 Support
Respond to support requests via phone, email, chat, and ticketing systems.
Provide first-level troubleshooting and resolve user issues within defined S...