Representative, Operations

Concentrix

Full time Top Executives
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Location
Kovilambakkam, Tamil Nadu, India
Posted
June 05, 2026

Job Description

Description


The Representative Customer Service position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
Language - Good communication skill in English along with one more regional language like Telugu / Kannada / Malayalam / Hindi
Experience – Fresher or any experience
Education - Any Graduate/Undergraduate
Rotational Shift
Rotational Week off – (6 Days Working)

β€’ Ensure service delivered to our customers meets contractual Key Performance Indicator (β€˜KPIs’)

   

β€’ Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

   

β€’ Listen attentively to customer needs and concerns; dem...