Job Description
What can you expect in this role?
- Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
- Manage auto telephone claims until resolution.
- Fully explain the claim process to all customers in a way they’ll easily understand.
- Confirm whether claims are covered under a customer’s policy.
- Ensure all claims are promptly investigated.
- Work with the customer and preferred vendors to determine the best way to resolve the claim.
- Maintain detailed file records by entering pertinent data into the appropriate systems.
- Process claims payments within your authority level.
- Initiate salvage and subrogation procedures on assigned claims.
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies.
- Achieve and...