Job Description
Location & ConditionsThis is an on‐site position.
Only candidates residing in Tijuana, Rosarito, or Tecate will be considered.
Relocation expenses are not covered.
A minimum B2 level of English is required.ResponsibilitiesReceive and process First Notice of Loss (FNOL) claimsVerify policy information accuratelyCollect and document claim details in the client's claims management systemInitiate the claims process and provide confirmation to customersHandle inbound calls to answer inquiries and give status updates on open claimsRequirementsEnglish proficiency at B2 level or higherProfessional CV in EnglishProficient computer skills (Microsoft Word, Excel, Outlook)Strong interpersonal and verbal communication skills focused on qualityAbility to multitask, stay organized, and prioritize workloadAt least 1 year of call center experienceCustomer service experience (preferred / a plus)Full‐time availabilityValid Mexican documents for employment eligibilityBenefitsLife Insurance ...