Représentant - Service à la clientèle/ Representative - Customer Service

Full-time Management & Operations

Job Description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow‑up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back‑up support to sales counter with walk‑in and telephone inquiries.

Qualifications

• High School Degree or Equivalent require...