Reporting Analyst

Full-time Management & Operations

Job Overview

Public transit is being transformed from a system of static, scheduled fixed-routes to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. As a Reporting Analyst on our Customer Success team, you will play a critical role in transforming data into actionable insights that drive client satisfaction, operational performance, and strategic decision‑making.

Responsibilities

• Lead the customer discovery process to understand their existing reports, usage, and RideCo initial reports required for launch to ensure continuity of operations for the customer.
• Map RideCo’s reporting suite to the customer’s legacy reports and systems, identifying key areas that require report modifications, new development, or customer change management education and change management.
• Design, create and maintain automated, scalable Power BI reports for internal and external client...