Renewals Manager

Full-time other-general

This role engages early and often with customers and partners, together with Renewals Specialists, often initiating and leading conversations to understand business needs, technology objectives, and long-term plans across multiple accounts and segments. It builds relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy. Throughout the renewal process, the position collaborates with the Renewals Specialist from opportunity identification to close, initiating engagement through a warm handoff from Sales and Customer Success, and confirming roles and responsibilities early to ensure a smooth transition, aligned activation strategy, and unified customer engagement. The role collaborates cross-functionally with field sales, inside sales, channel teams, delivery, operations, and customer success to provide a unified customer-facing solution, ensure on-time renewals, and identify expansio...