Location
monterrey, nuevo león, Mexico
Posted
July 11, 2026
Job Description
Focused on building and maintaining customer relationships, this role ensures timely license or product renewals, contributes to sales growth, and provides a best‑in‑class customer experience through effective communication and strategic account management.
What you will be doing
- Provide customers with renewal dates and pricing details to facilitate timely renewals.
- Identify and pursue upsell opportunities within an established customer and territory base.
- Conduct online customer research to support renewal efforts and expand opportunities.
- Analyze customer feedback to capture product expectations, satisfaction levels, and potential attrition risks in the CRM system.
- Provide accurate monthly and quarterly sales forecasts.
- Collaborate with teams such as Sales Operations to ensure customer requirements are met.
- Build and maintain positive relationships to enhance customer satisfaction and retention.