Renewal Executive

Full-time Other

The Renewal Executive is responsible for managing the renewal and termination processes of tenant contracts, ensuring high tenant satisfaction, maintaining strong tenant relationships, and supporting overall tenant retention. The role involves continuous follow‑up, negotiation, coordination with internal departments, and accurate system updates.

Responsibilities

• Send renewal notices to tenants in a timely manner.
• Conduct consistent follow‑ups through phone calls, WhatsApp, emails, and formal letters.
• Handle contract renewal negotiations professionally and effectively.
• Prepare and print contracts through Yardi and offline systems.
• Conduct negotiations related to contract termination where applicable, and process terminations in line with company policies.
• Coordinate issuance of NOCs and manage full move‑out procedures.
• Maintain positive and professional relationships with tenants, addressing concern...