Location
, , philippines, , , philippines, Philippines
Posted
July 28, 2026
Job Description
Firmable is building the first dedicated technical support function in Southeast Asia, working remotely with the SEA team and HQ in Australia. You’ll shape tooling, standards, documentation, and a feedback loop to product and CS.
The role blends hands-on support (roughly 75%) with process, documentation, and commercial input (about 25%). You’ll triage, resolve inquiries, help with integrations, billing, and knowledge base improvements while living AI-assisted workflows as a default approach for
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