Remote Technical Support Expert – Accounts & Billing
SendGrid
Full-time
Soporte técnico y administración
Location
Remote, Remote, Colombia
Posted
July 25, 2026
Job Description
Twilio is hiring a Technical Support Expert - Accounts & Billing for a remote role based in Colombia. You will collaborate with Customer Success, Sales, Engineering, and Product to resolve complex billing issues and communicate effectively with customers.
The ideal candidate has 5+ years in billing, strong data analysis, and experience with Salesforce/Zuora. You’ll help manage escalations, apply credits, and contribute to knowledge assets for faster resolutions.
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