Location
lambunao, iloilo, Philippines
Posted
July 11, 2026
Job Description
Mass Markets in the Philippines is seeking a senior contact center manager to lead a team of 15–25 frontline agents handling inbound tax-related calls. You will coach, develop reports, and drive improvements in service quality and performance.
You will manage metrics, outcomes, and workflows, hire and terminate staff as needed, collaborate with QA, training, IT, and recruiting, and push for revenue growth through effective leadership.
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