Remote Service Desk Analyst — Fast-Response IT Support
SoftwareONE Deutschland GmbH
Full-time
Bases de datos, analítica y BI, Soporte técnico y administración
Location
ciudad de méxico, ciudad de méxico, Mexico
Posted
July 13, 2026
Job Description
SoftwareOne Deutschland GmbH in Mexico City is seeking a Service Desk Analyst to provide first‑level technical support to users across locations, ensuring timely incidents resolution within a Managed Operations model.
You will log and triage tickets, diagnose hardware and software issues, and deliver remote assistance while maintaining clear communication and meeting SLAs; familiarity with ITSM tools and Windows is a plus; rotating shifts required.
#J-18808-Ljbffr