Remote Sales & Customer Success Representative for Software Company
Pearl
Job Description
Work From Anywhere in LATAM & SA
Work Schedule: EST │ 8:00 AM – 5:00 PM, Monday–Friday
A bootstrapped B2B SaaS company serving the seasonal pool service industry is looking for a Sales & Customer Success Representative to own its entire front-line customer and warm-sales operation and take day-to-day communication off the founder's plate.
The company is founder-led and lean, with a low-touch, task-focused culture built around autonomy rather than daily oversight. Its platform serves small business owners in the field-service space, and the business runs on a strong seasonal rhythm — peak activity in spring and summer, and a software sales cycle that heats up in the off-season.
Day-to-day, this role handles inbound support calls and tickets, runs 15–30 minute discovery and quoting calls with warm leads, and manages a HubSpot pipeline of follow-ups and trade-show leads. An initial 1–2 months are spent embedded in...