Remote Saas Solution Architect-Omnichannel & Genesys Cloud - Remote (Sevilla)

Full-time IT

We are looking for a strategic and technically driven Solution Architect to lead the architecture and technical evolution of key capabilities within our Saa S Assisted Channels platform. Key Responsibilities Own the technical architecture and evolution of platform capabilities within the Foundations tower. Design and evolve scalable architectures for Omnichannel servicing platforms, Customer interaction Management, Data and analytics capabilities, Event-driven integrations, Customer View and servicing platforms, Realtime and historical processing. Define and enforce Technical standards, Integration patterns, Security frameworks, Architecture governance principles, Scalability and resiliency standards. Design architectures supporting Multi-country deployments, Saa S multi-tenant environments and Embedded platform capabilities. Supervise and support complex integrations between Genesys Cloud, Microsoft Dynamics365, Data platforms, Security platforms, Customer interaction systems, Interna...