Remote Product Support Analyst: Incident Resolution Pro

CSG Systems

Full-time Gestión de productos
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Location
bogotá, bogotá, distrito capital, Colombia
Posted
June 09, 2026

Job Description

CSG Systems is hiring for a role that provides first-level technical support for CSG products in Bogotá, Colombia. The position involves managing customer tickets, troubleshooting technical issues, and ensuring compliance with SLAs to maintain high customer satisfaction.

The ideal candidate should possess strong troubleshooting skills, experience in ticket management, and a technical degree related to IT. The role offers the option to work from home, in-office, or a hybrid model.

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