Location
manila, metro manila, Philippines
Posted
June 04, 2026
Job Description
TTEC Digital is seeking a Genesys Cloud Managed Services Principal Support Engineer to lead case management and client support. You will oversee ticket activities, lead a team, and ensure high levels of customer satisfaction through effective problem-solving.
Qualifications include Genesys Cloud Certification and at least three years of technical support experience. The role emphasizes professionalism, customer satisfaction, and solution implementation in a hybrid work environment.
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