Location
Chennai, Tamil Nadu, India
Posted
July 03, 2026
Job Description
We are looking for a
Product Support Engineer
to join a customer-facing team supporting mission-critical banking and payment platforms used by financial institutions across North America.
Location:
India (Remote / Work From Home)
Shift:
Permanent Night Shift (US Business Hours – approximately 6:30 PM to 3:30 AM IST)
Experience:
2–4 Years
Employment Type:
Full-Time
Key Responsibilities
✔️ Act as the first and second line of support for customer-reported technical issues.
✔️ Triage incidents, reproduce defects, and collaborate with engineering teams for RCA and resolution.
✔️ Monitor payment transaction flows and ledger health.
✔️ Investigate issues using application logs, API traces, SQL queries, and messaging systems.
✔️ Create and maintain runbooks, knowledge-base articles, and support documentation.
✔️ Support customer onboarding, UAT, and certification activities.
✔️ Provide timely custom...
Product Support Engineer
to join a customer-facing team supporting mission-critical banking and payment platforms used by financial institutions across North America.
Location:
India (Remote / Work From Home)
Shift:
Permanent Night Shift (US Business Hours – approximately 6:30 PM to 3:30 AM IST)
Experience:
2–4 Years
Employment Type:
Full-Time
Key Responsibilities
✔️ Act as the first and second line of support for customer-reported technical issues.
✔️ Triage incidents, reproduce defects, and collaborate with engineering teams for RCA and resolution.
✔️ Monitor payment transaction flows and ledger health.
✔️ Investigate issues using application logs, API traces, SQL queries, and messaging systems.
✔️ Create and maintain runbooks, knowledge-base articles, and support documentation.
✔️ Support customer onboarding, UAT, and certification activities.
✔️ Provide timely custom...