Job Description
PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING
Job Title: NOC/Service Desk Escalations Engineer
Rate: Php 416.66 per hour
Work Type:
- Remote/WFH
- Full-time
Working Hours: TBD (Usually US Hours/Night shift)
Start Date: TBD
Reports To: Network and Systems Operations Manager
Department: Network and Systems Operations (NOC)
JOB OVERVIEW
The NOC/Service Desk Escalations Engineer is responsible for ensuring the smooth operation of network and systems infrastructure and for resolving complex, escalated incidents originating from the Service Desk. The role spans proactive monitoring, incident response, patching, backup integrity, software distribution, and automation/scripting to improve operational eΖ―iciency. The engineer follows company policies and procedures, maintains accurate documentation, collaborates across...