Remote National: Contact Centre Quality Controller
Akilconnect
Full-time
Controlling, Quality Management & Operations
Location
workfromhome, eastern cape, South-Africa
Posted
July 16, 2026
Job Description
Frogfoot Networks (Pty) Ltd is seeking a National Contact Centre Quality Controller (QC) with strong analytical and QA skills to assess customer interactions across the contact centre. The role focuses on ensuring compliance with customer experience standards, regulatory requirements, and operational processes while driving continuous improvement.
The QC will monitor interactions, perform root cause analyses, provide coaching feedback, and deliver actionable insights through quality reports and
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