Remote L2 MSP Engineer - IT Support & Escalation

ConnectOS

Full-time Engineering
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Location
, , philippines, , , philippines, Philippines
Posted
July 27, 2026

Job Description

ConnectOS is seeking an experienced L2/L3 Support Engineer for our remote MSP team in the Philippines. You will handle end-user calls, emails, and tickets, log incidents in ITSM, and ensure SLA performance while coordinating with stakeholders.

Responsibilities include installing and configuring hardware/software, diagnosing faults, and mentoring junior staff. Prior experience with ConnectWise and ITIL practices is preferred.

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