Remote IT Service Desk Analyst

Full-time Other-General

We are currently seeking a customer-focused and technically skilled Service Desk Analyst to join a fast-paced support environment serving end users across multiple service areas. This role is ideal for someone with prior IT support or Service Desk experience who enjoys troubleshooting technical issues, helping users, and working in a structured support environment. The successful candidate must be comfortable supporting users across a wide operating schedule and working in a performance-driven remote environment. Key Responsibilities Provide first-level technical support to end users Troubleshoot and resolve basic hardware, software, and access-related issues Escalate unresolved issues to the appropriate support teams Track, document, and manage incidents accurately Guide users through troubleshooting steps and issue resolution Follow up with users to ensure issues are fully resolved Maintain high-quality customer service standards Support ticket documentation...