Remote Customer Service Representative (Must Live Within Southern CA)

Contractor Information and Record Clerks

Customer Technical Support Representative –

Are you a strong communicator who enjoys solving problems and helping customers feel confident with their products? We’re looking for a Customer Technical Support Representative to support consumers with questions related to mechanical locks, product features, installation guidance, troubleshooting, and general product information.

This is a great opportunity for someone who is customer-focused, tech-savvy, mechanically inclined, and eager to learn. Prior call center or product support experience is helpful, but not required — the right attitude, willingness to learn, and ability to stay calm and professional with customers are key.

What You’ll Do

Answer a high volume of incoming consumer calls and emails related to product questions, installation support, troubleshooting, and general information.

Provide clear, professional, and helpful guidance to customers while following com...