Remote Customer Experience Specialist - Upsell & Retention
Pearl West
Full-time
Management & Operations
Location
quezon city, metro manila, Philippines
Posted
July 28, 2026
Job Description
Pearl West Group is hiring a Customer Service Representative to join the Customer Experience team on a 3-month contract, with potential for full-time based on performance.
You will be the first point of contact for our DTC brands, resolving inquiries, managing order issues, and delivering a seamless customer experience. The role requires strong chat and voice support, with outbound calls for personalized solutions and upselling, across a fully remote setting.
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