Location
pasig, metro manila, Philippines
Posted
June 04, 2026
Job Description
Remote Call Center Representative
MCI, a technology‑enabled business services company, seeks an enthusiastic remote Call Center Representative to support inbound and outbound customer service initiatives for a diverse portfolio of clients. The role requires handling inquiries, proactively reaching out to customers, and promoting new products while delivering exceptional service.
Location & Work Requirements
Must reside within 80 km of the office and work from a quiet, high‑speed Internet‑enabled environment.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem‑solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies,...