Key Result Areas
Supporting Actions
Undertake relationship management with channel partners
Establish and maintain strong relationships with channel partners. Provide regular training and support to enhance their product knowledge and selling skills. Monitor partner performance, provide feedback, and implement performance improvement plans when necessary. Setup Business tracking process with channel partners
Create and share regular MIS tracking updates Tracking partner wise lead flows on daily basis Manage Call centre funnel for channel partners
Manage Call centre team to ensure inbound / outbound calls are being handled with maximum efficiency Resolve customer queries and concerns on timely basis Collaborate with internal teams and build on product knowledge
Collaborate with internal teams to resolve customer issues and improve processes Should have ...