Location
the junction, on, Canada
Posted
July 20, 2026
Job Description
Responsibilities
- Develop and maintain strong relationships with existing and potential customers, including larger regional customers with more complex needs.
- Serve as the primary point of contact for software technical inquiries and own customer satisfaction and retention.
- Provide software installation, training, and technical support to MiTek customers, both on‑site and virtually, for all MiTek software, including Truss Design, Layout, Business Application, Production, and Reporting.
- Research and resolve software issues submitted by customers.
- Assist the sales team in identifying opportunities for upselling and cross‑selling additional software features or services.
- Collaborate with Product Management and Software Development to document and correct software defects.
- Act as a mentor to other members of the Regional Tech Support team.
- Modify reports generated from MiTek Management or MiTek Structure and...