Location
Jaipur, Rajasthan, India
Posted
July 11, 2026
Job Description
Job Description
- Ensure maximum customer satisfaction by achieving KPIs through effective implementation of service excellence processes.
- Drive end-to-end service excellence processes adherence across all service touchpoints within assigned regions.
- Collaborate with cross-functional teams to enhance service experience & dealer operational efficiency.
- Travel to assigned dealerships to coach teams on defined service processes and track progress at each location.
- Support digital adoption initiatives and ensure accurate, consistent data entry in the dealership management system (DMS).
- Coordinate with DICV Service HQ and Regional team to align dealership operations with customer service transformation initiatives.
- Create, maintain and present operational and performance reports for section head review.
- Ensure preparedness for process quality audits across dealership service functions.
- Conduct periodic proces...