Referral Specialist

Actalent

Full-time other-general
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Location
New Haven, CT, United States
Posted
July 25, 2026

Job Description

Job Title: Clinical Receptionist
Job Description
This is a temporary position to assist with managing work queues due to a backlog in a physician's office. The role involves working Monday through Friday from 8:00 AM to 5:30 PM.
Responsibilities

+ Manage the referral work queue by reviewing referrals from PCPs or specialists, verifying insurance, contacting patients, and scheduling appointments.

+ Handle prior authorization work queue for insurance approvals needed for imaging, procedures, and medications by submitting clinical documentation, following up with payers, and resolving denials.

+ Oversee the scheduling work queue by managing appointment outreach, follow-up visits, wait-list management, and rescheduling canceled appointments.

+ Address billing work queue by correcting claims, resolving insurance denials, and ensuring missing coding information is provided.

+ Manage the patient balance work queue by reviewing lab or imagi...