Receptionist

full-time Information and Record Clerks

Job Description

Key responsibilities:

• Welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out experience in accordance with Barrière's luxury hospitality standards.
• Handle reservations, room allocations, guest requests, and billing procedures accurately and efficiently.
• Provide personalized recommendations regarding hotel facilities, services, restaurants, transportation, and local attractions.
• Respond promptly and professionally to guest inquiries, requests, and complaints, ensuring complete guest satisfaction.
• Coordinate effectively with Housekeeping, Concierge, Maintenance, and other departments to ensure smooth daily operations.
• Maintain accurate guest records and process administrative tasks using Opera PMS.
• Handle cash, credit card transactions, and daily financial procedures in accordance with hotel policies.
• Ensure compliance with Barrière Group sta...