Job Description
Key Responsibilities:
Create a welcoming environment, explain pricing packages, and address customer concerns. Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.
Customer Engagement and Communication
· Clarify and articulate Orange Wheels of Ideacrate's pricing packages to customers, ensuring a clear understanding of services and associated costs.
· Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.
· Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.
· Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.
· Utilize the Kidsapp platform for advertising and promotion...