Location
durban, kwazulu natal, South-Africa
Posted
July 20, 2026
Job Description
Job Description
Primary role would include monitoring and analyzing real‑time data along with daily communications with both operations and client.
Strong analytical skills, basic knowledge of Excel, ability to work independently and within a team. WFM tools competency (e.g., Calabrio, Amazon Connect, Excel). Flagging non‑adherence. Analyzing and proactively calling out any blockers to meet service levels and abandon rate targets. Ability to work in a fast‑paced and pressurizing environment. QualificationsMatric.
WFM experience at least one year working as an RTA. #J-18808-Ljbffr