Location
cainta, rizal, Philippines
Posted
June 07, 2026
Job Description
Percepta is seeking an Associate WFM Specialist to support the Workforce Management team in monitoring contact center operations, ensuring service levels are met. Responsibilities include real-time performance monitoring, workload distribution, risk communication, and documentation.
The ideal candidate has a High School diploma with at least 1 year of BPO experience, strong analytical and communication skills, and proficiency in MS Excel. Competitive salary and benefits like HMO, paid time off, and training programs are offered.
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