Location
dumaguete, negros oriental, Philippines
Posted
July 24, 2026
Job Description
Straive is seeking a Real Time Management Specialist to monitor live operations, adjust staffing on the fly, and ensure service level targets are met throughout the day. You will work with operations to manage break schedules, intraday coverage, and immediate escalations.
The role demands quick decision making, strong command of contact center metrics, and the ability to maintain dashboards and coordinate across channels.
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