Real-Time WFM Specialist: Analytics & Operations
InterContinental Hotels Group
Full-time
Controlling de personal
Location
ciudad de méxico, ciudad de méxico, Mexico
Posted
July 10, 2026
Job Description
InterContinental Hotels Group seeks a Specialist in Operational Workforce Management in Mexico. The role involves providing analytical support around WFM processes, educating teams to optimize costs and enhance guest experience. Responsibilities include monitoring call performance, maintaining high service quality, and completing staff schedules efficiently.
The ideal candidate will possess a high school diploma or an associate degree, with 1 to 3 years of experience in a call center or workforce management environment. Strong communication skills and proficiency in WFM systems are preferred.
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