Location
west coast division, sabah, Malaysia
Posted
July 05, 2026
Job Description
Teleperformance in Malaysia is seeking a dedicated Operations Manager to develop customer service strategies and manage call center technologies effectively. The ideal candidate will possess excellent communication and analytical skills and have experience with workforce management systems including Nice and IEX. Responsibilities include ensuring application performance, analyzing metrics, and maximizing operational effectiveness through effective staffing and forecasting. This role demands strong coaching abilities and interaction with leadership teams.
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