Real-Time WFM Analyst - Call Center Performance & Routing
Teleperformance USA
Full-time
Management & Operations
Location
bayan lepas, penang, Malaysia
Posted
June 21, 2026
Job Description
A leading customer service provider in Penang is seeking a manager to develop and implement inbound and outbound contact strategies. The ideal candidate will ensure that call center technologies are functioning correctly and maximize efficiency through effective management of technology and staff. Strong communication and analytical skills are essential for this role, which will involve daily interactions with the call center leadership team.
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