Real-Time Operations Lead (Contact Center)
ONE (Open Network Exchange)
Full-time
Gestión de proyectos y procesos
Location
cancún, quintana roo, Mexico
Posted
July 15, 2026
Job Description
ONE (Open Network Exchange) operates a rapid-growing contact center in Cancún and is seeking a Real-Time Coordinator to manage intra-day workforce and real-time operations.
The RTC ensures service levels are achieved, approves or denies PTO, and coordinates staffing adjustments with Operations. The role focuses on real-time queue management, adherence tracking, and immediate staffing decisions across multiple channels.
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